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RETURNS EXCHANGES CUSTOMERSERVICE

If you don’t like your item\s for any reason (it doesn't fit, has an imperfection, or it's just not your thing) you can submit your return for refund or store credit within 30 days of receiving your order.* Refunds of sale/discounted orders are always issued to store credit (unless item is faulty or incorrectly sent) except for orders made with a “welcome” 10% discount code*All items of orders placed with a Buy One Get One code are considered discounted and only eligible for store credit refund upon returning* Check which items are ineligible for return below* It can take up to 7 business days to issue your refund or store credit once your return is received* Exchanges can be done using your store credit to place a new order* Buyers are responsible for the return shipping costs

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

SHIPPING ✈

We send our items by Registered Priority Mail. All in-stock items are posted within 1-4 business days after the payment is received. For other items please contact us though e-mail.

Orders via Registered Priority Mail usually take 5 to 10 days to be delivered worldwide. For Europe is approx. 5-7 business days, for other locations (US, Canada, Asia, Australia) approx. 7-10 business days, but can be delayed due to the reasons beyond our control. Please check tracking number provided after shipping.

We ship to the Etsy address (not PayPal). Please double check your address and make sure it is correct. If you would like us to use a different address than the one in the Etsy invoice/order, please notify us in the "message to seller" box.

Refund is not possible if delivery was unsuccessful because of wrong address provided or not picking up order in time from the post office. Unclaimed orders that were returned will be re-sent after payment for the second shipping is received.

HOW DO I MAKE CHANGES TO MY ORDER?

Within one hour after you have submitted your order, you can change the contact details and/or size by simply emailing us the updates needed. Contact us at contact@dirrtytownclothing.com  and include your order number and updates in the email.